Frequently Asked Questions

Logging in and Registering

My Account

To sign in to your existing NationalFE.com account, just click the "My Account" button, located in the top-right section of the page. You'll be asked to enter your email address and NationalFE.com password, and then you'll arrive at your personalized NationalFE.com page.

NationalFE.com takes the security of your personal account and patient information very seriously. Therefore, we require you to re-enter your username and password anytime you revisit NationalFE.com.

If you forget your NationalFE.com login password at any time, click on the "My Account" button, located in the top-right section of the page. From this login page, click on the "Forgot Your Password?" link. You will be asked for your email address and your security question before submitting your request for a new password. If you've forgotten either your email address or security question, please contact us.

A newly registered account must be reviewed and approved by a member of our processing department before you can log into your account. This process can take up to 48 hours. If you have not received an email informing you your account was approved after this time, please contact us.

In order to ensure all account and patient information is secure, we allow a maximum of 5 invalid login attempts. If you exceed this limit, your account will be locked out and you will need to contact customer service in order to reactivate your account.

Downloading a test result is a 2-step process. First, click the Download button. After a few seconds, you should be prompted with a dialog window asking you if you wish to save this file to your computer. Click the "Save" button and your test should successfully download to your computer. If you never receive a dialog popup window asking you to Save this file, please ensure your internet browser has javascript enabled.